Krikry's Privacy Policy — Your Data, Our Responsibility

01 Introduction

KrikryWelcome to . We believe that protecting users' personal information is the most fundamental responsibility of any trusted gaming platform. This Privacy Policy This (Privacy Policy) document explains what information Krikry collects about you, why it's collected, and how it's used and kept secure.

This Privacy Policy Krikry's website, mobile app, and all other digital services. By using our platform, you are considered to have consented to the collection and processing of information as described in this policy. Please read the full document carefully before using our services.

Krikry always follows international data protection standards and treats user privacy as a top priority. Our goal is to use your data only to improve your experience — nothing more.

02 What Information We Collect

Krikry Two types of information are collected — data you provide directly and data collected automatically. Below is a detailed breakdown of what we collect and under what circumstances.

Information you provide directly:

• Name and date of birth (collected at registration).
• Mobile number and email address (if applicable).
• National ID (NID) or passport number (collected during KYC verification).
• Mobile banking account number (bKash, Nagad, Rocket).
• Residential address (if verification is required).
• Contact details provided via support tickets or chat.

Automatically Collected Data:

• IP address and device type.
• Browser type and operating system.
• Page visit duration, session length, and click patterns.
• Gaming history, bet amounts, and winning records.
• Login time and logout details.
• Cookie and local storage data.

03 How We Use Your Information

Krikry Your data is used only for specific, legitimate purposes. We never sell or transfer your personal information to third parties without your consent.

How your information is used:

• Account Management: To manage registration, login, and account security.
• Identity Verification (KYC): To prevent fraud and underage gaming.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly.
• Fraud Prevention: To detect and stop suspicious activity.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze and improve the user experience.
• Promotion Notifications: To send you personalized offers (with your consent).

04 Cookies & Tracking Technologies

Krikry's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform secure.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which pages are used most (anonymous data).
• Security Cookies: To detect fraudulent logins and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.

05 Data Sharing Policy

Krikry Your personal information is never sold. However, data may be shared in limited and specific circumstances:

• Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, or Rocket.
• Legal Authorities: When required to provide information under a court order or government directive.
• Fraud Prevention Agencies: To law enforcement agencies investigating suspected money laundering or fraud.
• Technology Partner: Hosting and security service providers, bound by strict confidentiality agreements.

06 Data Security Measures

Krikry Industry-standard technology and practices are used to protect your data. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transmitted between the server and users is fully encrypted.
• Database Encryption: Stored data is kept encrypted, so it remains unreadable even in the event of unauthorized database access.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Protects servers against external attacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security specialists.
• Access Controls: Only authorized staff can access specific data.
• Suspicious Activity Monitoring: Automated systems remain active around the clock.

In the event of a data breach, Krikry will notify affected users as quickly as possible in accordance with its legal obligations and will take all necessary steps to resolve the issue.

07 Data Retention Period

Krikry Your data is never held longer than necessary. All data is retained while your account is active. After account closure, specific retention periods apply for different types of data:

• Account & Identity Information: Up to 5 years after account closure (as required by law).
• Transaction Records: Up to 7 years, as required by financial regulatory law.
• Gaming History: 3 years after account closure.
• Support Conversations: 2 years after the issue is resolved.
• Cookies & Session Data: Upon session end or a maximum of 30 days.
• Marketing Consent Data: Until consent is withdrawn.

08 Your Rights

KrikryAs a user, you have full control over your own data. You may exercise the following rights at any time:

• Right to Know: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You can request the deletion of specific data (unless we are legally required to retain it).
• Right to Restrict Processing: You can request that we stop using certain information.
• Right to Portability: You can receive your data in a structured format.
• Right to Object: You may opt out of marketing communications.
• Right to Lodge a Complaint: You may lodge a complaint with the Data Protection Authority.

To exercise these rights, write to us at [email protected]. We will respond within 30 business days.

09 Policy Updates

Krikry Due to business needs, legal changes, or service improvements, this Privacy Policy may be updated at any time. In the event of changes:

• The updated policy, along with its new effective date, will be published on this page.
• For significant changes, an SMS or app notification will be sent to your registered mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

10 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Response Time: Within 30 business days
• Language: Support is available in both Bengali and English
• Support Hours: Daily from 9:00 AM to 11:00 PM